1. Introduction
Trustawork Technologies Limited ("Trustawork", "we", "us", or "our") operates the website and platform at trustawork.com (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and protect information about clients — businesses and individuals who use the Platform to book workers.
By creating an account or using our Platform, you agree to the practices described in this Policy. If you do not agree, please do not use the Platform.
2. Information We Collect
We collect information you provide directly when you:
- Create a client account (name, email address, phone number, city)
- Complete your profile (business name, business type, industry, staff strength)
- Post a shift or booking request
- Make a payment through the Platform
- Contact our support team
We also collect information automatically when you use the Platform, including:
- Log data (IP address, browser type, pages visited, time and date)
- Device information (device type, operating system)
- Usage data (how you interact with the Platform)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Create and manage your client account
- Match your shift requests with suitable verified workers
- Process payments and issue receipts
- Send you booking confirmations, updates, and important notices
- Provide customer support
- Prevent fraud, abuse, and violations of our Terms of Service
- Improve the Platform and develop new features
- Send you marketing communications (where you have opted in)
- Comply with applicable legal obligations
4. Sharing Your Information
We share your information only in the following circumstances:
- With workers you book: When a booking is confirmed, the worker receives your first name, the shift address, and any instructions you provide. Your full contact details are only shared as necessary for the shift.
- With payment processors: We use Flutterwave to process payments. Your payment information is transmitted securely to them and governed by their privacy policy.
- With service providers: We work with trusted third-party vendors who help us operate the Platform (e.g., cloud hosting, SMS verification, analytics). They access your data only to perform services on our behalf.
- For legal compliance: We may disclose your information if required by law, court order, or governmental authority.
- In business transfers: If Trustawork is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
We do not sell your personal data to third parties.
5. Data Retention
We retain your personal information for as long as your account is active or as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you close your account, we will delete or anonymise your personal data within a reasonable period, except where retention is required by law.
6. Security
We use industry-standard security measures to protect your personal information, including encryption in transit (TLS/HTTPS) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access the personal data we hold about you
- The right to correct inaccurate or incomplete data
- The right to request deletion of your personal data
- The right to object to or restrict certain processing
- The right to data portability
- The right to withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, contact us at privacy@trustawork.com.
8. Cookies
We use cookies and similar technologies to operate the Platform, remember your preferences, and analyse usage. You can control cookies through your browser settings, though disabling certain cookies may affect the functionality of the Platform.
9. Third-Party Links
The Platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected information from a minor, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the Platform or sending you an email. Your continued use of the Platform after any changes constitutes your acceptance of the updated Policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Trustawork Technologies Limited
20 Elelenwo Rd, Port Harcourt, Rivers, Nigeria
Email: privacy@trustawork.com