Community Guidelines

Treat every worker as a skilled professional. Use courteous language in all communications — before, during, and after the shift. Workers are entitled to a respectful working environment.

Verbal abuse, sexual harassment, threats, intimidation, or any form of discrimination based on gender, ethnicity, religion, disability, age, or other characteristics is strictly prohibited. Violations will result in immediate account suspension.

Any physical harm or threats toward workers will result in permanent account termination and may be reported to the appropriate authorities.

Provide truthful descriptions of the work involved, the location, working conditions, and duration. Misleading workers about the nature of a shift undermines trust and may result in removal from the Platform.

Ratings and reviews must reflect your genuine experience. Do not leave false, exaggerated, or retaliatory reviews. Fair feedback helps the whole community make better decisions.

Do not post shifts you do not genuinely intend to fill. Fraudulent or test postings waste workers' time and harm the Platform's integrity.

Ensure the work environment is safe and appropriate for the task. If a role involves physical risk, provide necessary protective equipment and clear safety instructions before the shift begins.

Do not require workers to stay beyond the agreed shift duration without mutual agreement and updated compensation. Provide clock-out PINs promptly when the shift ends.

Do not request workers to perform tasks that are illegal, dangerous without proper safeguards, or outside the scope of the services offered on the Platform.

Attempting to recruit, engage, or pay workers outside of the Trustawork Platform to avoid fees or circumvent our systems violates these guidelines and our Terms of Service. This protects both you and the worker — off-platform engagements remove the payment protections and dispute resolution tools we provide.

Communicate with workers through the Platform's messaging system. This keeps a clear record of any instructions, agreements, or issues — which is useful if a dispute arises.

Do not record workers (audio or video) without their explicit consent, except where security systems are clearly disclosed in advance at the stated shift location.

Worker contact details or profile information obtained through the Platform may not be shared with third parties or used for purposes unrelated to the confirmed booking.